1. To plan and priorities the following key functions
– Working with business users to ensure outcome inline with requirement
– Enthusiasm to know what you do not know and remove the barrier
– Manage and document project and progress
– Always adhere to timeline given
2. To organize and troubleshoot reported issues
– Be part of 24×7 standby support rotation rooster
– Focus on customer changing needs and anticipate demand pattern
– Ensure all task follow ISO, no IT audit issues
– Technical and user guide need to prepare once signed off in order for future reference and enhancement
– Maintain active Directory, file server, backup, hosting
– Perform troubleshooting, debugging, investigation root cause identification, issues fixing and testing on all reported issues.
Computer hardware platofrm, OS platform, software application, data stroge, network, cloud base app and security
– Collection log insight/oversight of performance, security for all of IT infrastructure
– Aware of issues more quickly and can initiate incident response and remediation activities to limit service downtime
– Building external supplier relationship
– Providing guidance and training for the service desk and user
– Working with end users to understand business problems and develop appropriate solutions.
s Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
– Required skill(s): azure knowledge, security monitoring, azure, Cisco Routers.
– Required language(s): Bahasa Malaysia, Mandarin, English
– Applicants must be willing to work in Meru,Klang.
Only shortlisted candidate will be notified. Thank you.